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Privacy Policy

Muddleit values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. The trust and confidence of our customers and visitors is essential to us - we would never do anything to jepordise that. We will only collect personal data on this website in order to process a request - an order request, a request to be added to our newsletter or an enquiry. We will never use these details for anything other than to service your request. Once we have a previous relationship with you (including by one of the actions listed above), then we may send you the occasional email to keep you up to date on our products, and see if there is anything we can do to help you.

Data We Collect

Cookies

On our website, we keep our use of cookies to a minimum. We do not use any cookies that can be used to track your behaviour accross multiple sites - our cookies are only used to provide the core eCommerce functionality on this website. We may set a cookie on your browser, for the following purposes:

  • 1: a cookie to track your session - this will track the items you have added to your cart, progress through checkout etc - in other words support our core eCommerce functionality.

In addition, we use a third party service for the purposes of generating analytics data (Google Analytics). This service may set additional third party cookies for the purposes of tracking your visit to our site.

Personal Information

In limited circumstances, we may ask you to provide personal data on our website. This data may include:

  • Name
  • Email Address
  • Telephone Number
  • Postal Address

The only time we will ask for this data is if you have asked us to perform one of the following actions:

  • Process an order that you have placed
  • Process a request from you to be added to our mailing list
  • Provide assistance to an enquiry made through our contact form

We will only ever ask for information that is relevent to help us action your request and we will only use that data to fulfil your request. If you have provided us an email address, we may send the occasional email to you to keep you up to date with our products and to reach out to see if there is anything we can help you with. You can ask us to stop these mailings at any time by going to https://www.muddleit.com/contacts/.

Analytics Information

We use a third party service to track your interactions with out site. We do not share this information with anyone else, and we do not collect any personally identifiable information using this service.

Transfer of Data

In order to better fulfil any requests, we may move your data into our Customer Relationship Manager system. This system is only ever accessed by Muddleit employees and any data we hold on you will never be shared with other people or companies without your consent. We will never sell, rent or otherwise share your data for commercial purposes.

Your Rights

You are entitled to view, amend, or delete the personal information that we hold about you at any time. Contact us with your request at https://www.muddleit.com/contacts/ and we will respond and action your request as appropriate within 30 days.

Changes to Our Privacy Policy

From time to time we may review our privacy policy to ensure it is compliant with relevant legislation, or to otherwise improve or clarify points contained within. This policy was last updated on the 12th May, 2018. We recommend that you review our privacy policy from time to time, and before sharing any personal data with us. If at any time you no longer consent to us processing your data in the ways outlined above, then please contact us at https://www.muddleit.com/contacts/.